Terms of Service

Order Processing

Orders are limited to buyers with billing and shipping addresses located within the United States. All orders will be processed within 1-3 business days after receipt of order.

Payment

Valvefittingstore.com accepts major credit cards and does not offer credit term for any Purchase orders. However, our affiliate distributors do offer credit term for qualified buyers but subject to approval. Please email to customerservice@valvefittingstore.com for credit application or wire transfer instruction, we will have one of our affialate distributors to contact you.     

Minimum Order

The minimum purchase per order is $100, and the shipping is free. Orders are limited to buyers with billing and shipping addresses located within the United States.

Shipping

All orders will be shipped via UPS Ground, USPS or motor freight at the discretion of valvefittingsstore.com. If you need expediate shipping and do not mind any additional shipping charges, please contact us at customerservice@valvefittingstore.com for assistance. 

Email for Pricings

Email your RFQ to customerservice@valvefittingstore.com for materials that have no pricings and stock availability published. Our affiliate distributor will get back to with quote and availability.

Return Policy

Returns will be accepted for exchange or replacement of defective materials subject to the term and conditions of the warranty. We will also accept return for materials wrongly shipped by mistake without restocking fee and we will provide return shipping label for such return caused by our error.  

Buyer isrequired to contact us within 48 hours ater the receipt if you discover shipment descripancy or damage with your order. Please contact us at customerservice@valvefittingstore.com and a customer service representative will assist you.

There will be restocking fee for wrong material ordered returns or any other reasons of return. All material must be properly packaged, must be sent back complete and unused. The shipping cost of such return is the responsibility of the customer and it is subject to the following conditions:

  • All materials must be properly packaged, must be sent back complete and unused or have not been installed and are in resalable condition.
  • Materials returned within the first 30 days from date of purchase will be credited at your purchase price and are subject to 15% restocking fee.
  • Parts returned 30-60 days from date of purchase are subject to a 30% restocking fee.
  • No returns will be accepted on parts after 60 days from date of purchase.
  • Returns should be accompanied by a copy of the original invoice.
  • Do not ship to us collect. If you do, that cost will be deducted from your credit.
  • Accounts with average returns higher than industry standard may be subject to an additional restocking fee. This will be assessed on an individual basis.